Please see a list of our company policies below. We care about you and we want you to have a positive shopping experience, so if you have any questions please contact us at any time! We will do our best to help you with any concerns you may have.
We want you to love your purchase as much as we loved making it. If for some reason you are not in love, you may return your purchase within two weeks of delivery date to receive a full refund less shipping costs. Jewelry must be returned in its original condition, unworn and with its tags attached. Please enclose a copy of your receipt and package the jewelry in its original box with padding to prevent any shipping damage. The Wild Sage Collective is not responsible for items damaged or lost in transit.
Please email us at firstname.lastname@example.org prior to returning an item to speed up the return process.
Custom-designed and Donation pieces are not eligible for return or exchange.
Sales tax will be added to any orders shipped within the state of Ohio. Sales tax will not be applied to any orders being shipped outside the state of Ohio.
The Wild Sage Collective honors the idea that your mala breaking symbolizes a breakthrough in your journey through life. But if you believe your mala has broken before its time, we will happily restring it for you. One complimentary repair is offered with in the first year of purchase. Repairs typically take 4-6 weeks.
Please include your receipt, return address and email and mail your repair to:
The Wild Sage Collective
2121 Riverside Drive
Columbus, OH 43221
The return shipping will be billed to you at $5.00 via USPS within the U.S. The Wild Sage Collective is not responsible for items damaged or lost in transit.
The Wild Sage Collective put a great amount of time, thought in energy into planning our workshop and retreat offerings. For that reason all workshop and retreat fees are non-refundable. If life gets in the way and you are unable to attend we will happily transfer you to the next available workshop/retreat.
Please note that this is good for one time only for the period of one year from the date of the original class. Thank you for your understanding.
Protecting your private information is our priority. We collect personal information from you for purposes of identification and only if you voluntarily submit it to us. We use that information to process your order and to enhance your shopping experience. We will never sell, loan, rent, trade or give away your name, or email address. We use email to communicate with you about your order and to let you know about products and offerings from The Wild Sage Collective.
Free domestic shipping on orders over $75.
Domestic orders are shipped via USPS Priority or First Class Mail. Orders are shipped out within 2-3 business days of the receipt of the order. International orders are shipped via USPS. Shipping fees and times will be calculated at checkout and all customs fees, duties and taxes are the responsibility of the customer.
An email confirmation containing tracking information for delivery will be sent when your order has shipped. Please note: USPS delivery dates are not guaranteed.
All shipping charges are calculated at the time of checkout, and are based on the shipping address and the weight of the package.